FAQ

All stock orders* $200 and over receive free UPS or FedEx Ground shipping. Orders under $200 ship at a flat rate of $7.95. Flat & Free Shipping rates apply only to orders shipping UPS Ground or FedEx Ground within the continental United States. Orders to Alaska, Hawaii or other countries need to call or email us for estimated shipping rates. *Free shipping program does not apply to special quotes on volume purchases or on custom print orders. Special volume quotes and custom print orders are priced independently to provide the best deals available and take into consideration best available shipping options. For large stock orders, if you have a UPS or FedEx account or use a particular freight carrier and receive discounted rates we can ship on your account for additional savings. Contact us for details.

Most orders are delivered within one week or less. Items on some orders may come from two different locations and therefore all orders may not arrive complete on the same day. In the event an item is on backorder, you will receive notification; otherwise, you should anticipate receiving all your items on time. If items are more than a few days apart, contact us immediately. During the holiday season (October thru December) shipments may require additional time for delivery.

We can offer Next Day, 2nd Day or 3rd Day rush delivery on orders at your request. To receive this service you must contact us directly via our toll free number.

We ship in industry standard 833' full & 417' half ream rolls. Each pattern will list available sizes. 100" rolls will ship in 24" wide cutter boxes or 7 3/8" jeweler's rolls.

On line ordering is the quickest, easiest and most accurate way to place your order and is available 24 hours a day, 7 days a week. You may also call us at (812) 949-2477 Monday through Friday from 9:00 am to 5:00 pm EST. If ordering by phone, be sure to have ready your credit card information and stock numbers for the items you wish to order. Fax orders are accepted only if credit has been pre-approved or if valid credit card information is on file.

On line credit card payment is the quickest way to process your order. This method is safe and secure, and is also the best way to ensure your order is accurate. We accept Mastercard, VISA, Discover and American Express, and PayPal. Businesses that wish to establish credit with us should email or call us for terms and required information. At this time we do not ship COD.

Superior Giftwrap does offer discounts for larger orders. These discounts may vary from time to time. For current volume discounts or information about any other special promotions or programs please contact us directly by phone or email. Also, contact us if you are planning on ordering a large quantity from any specific category. We will get you special mill direct pricing if quantities are large enough.

All printed merchandise orders must be coordinated through our custom print department. Call us or email us at customprint@superiorgiftwrap.com. Orders should be placed early as printing times can get extended during peak seasons.

Individual computers will vary on the exact reproduction of colors. The color of the items you order may vary from what is depicted on your screen. While Superior Giftwrap will exchange product should the color not match your expectations we do not cover any freight for the returned merchandise or the freight on the product sent in exchange. We strongly recommend that you request a sample should you have any concerns over the product color. Superior Giftwrap cannot be responsible for the color reproduction of individual monitors. Giftwrap rolls that are slit to specifications (including West Coast 24" patterns cut from 30" widths) are not eligible for return assuming delivered as ordered.

If you are not happy with your purchase, you may return it to us in new condition and in its original packaging within 14 days for a product refund or exchange. Exchanges are processed as new orders and credit is given on returned product only when we have received it. You must receive a return authorization number and product return address prior to sending back product in order to receive credit. Do not return product to our PO Box. Returns of overstock purchases, errors in ordering not made by Superior Giftwrap or returns after the 14 day period, will incur a 20% restocking fee. Unauthorized returns, including product refusals without notification, will incur a 40% restocking fee. We ship from different manufacturers and some have a strict policy prohibiting any returns after the 14 day period. Giftwrap rolls that are slit to specifications (including West Coast 24" patterns cut from 30" widths) are not eligible for return assuming delivered as ordered. Please contact us for specific product return policies.

We have a limited number of catalogs available. However, to keep our prices as low as possible, we do not produce a separate print catalog for our Internet customers. Therefore the prices in any catalog we send will have retail prices. Please refer to our web site for your wholesale Internet costs.

While we can ship outside of the continental United States, we generally do not because of the additional trouble and expense for the customer. International orders ship via UPS or FedEx International. We prefer not use the US Postal Service because there of the difficulty in tracking the shipment or guaranteeing its delivery. The costs of shipping items outside the US by UPS or FedEx can be quite high, often more than the cost of the merchandise.

One alternative is for the customer to establish a relationship with a freight forwarding service here in the United States. We can then ship product to the forwarding service via regular UPS ground service and the customer is then responsible for payment to the forwarding service to deliver the product overseas. The customer must establish the account with the freight forwarding service. Superior Giftwrap does not have an account with a freight forwarder.

Because of the additional processing work required, the minimum order to ship outside of the United States is $500 unless we are sending the product to a freight forwarder.

You should also be aware that your country may also require taxes and fees that would be your responsibility.